Complaints Procedure

We welcome suggestions that would improve our service. We want to offer the best service we can. If however the problem is more serious then we have a complaints procedure intended help resolve such issues. It would be a matter of concern if our standards fall below an acceptable level.

It is the aim of Allways Medical Ltd to provide a professional, competent and satisfactory service to all of its users.

However, in the event that there is any dissatisfaction or complaint, we have a complaints procedure which is summarised below:

The practice aims to provide a friendly welcome to its patients, and we would hope to resolve the majority of problems at an early stage informally.

In the first instance, you would be encouraged, wherever possible, to discuss your concerns with the staff member concerned at the time of occurrence, or as soon after as possible.

Sometimes complaints cannot be resolved informally, and if this is the case, we have a formal complaints procedure, and if you contact us , we will advise you on how to make a written complaint, which should be addressed to:

Mrs. J. M. Prince,
Practice Support Manager,
Allways Medical Ltd.,
Core Cambridge,
Trinity Hall Farm Estate,
Cambridge
CB4 1TG

who is the designated complaints manager.

Tel: 01223-264200

In the letter, you would be advised to identify any areas of concern.

If it would be helpful, call first and speak to the Practice Manager to outline your complaint. Please email or write to the Practice Manager. Depending on the complexity of your complaint we will endeavor to reply within 28 working days or sooner, wherever possible.

If there is a serious problem we will take outside advice as how to make ammends for our error.

Our contact details can be found on our contact us page.